Shipping policy

At HOUSELEY, we aim to make delivery as straightforward and reliable as possible.

Shipping Within South Africa

HOUSELEY currently delivers to addresses throughout South Africa.

We offer FREE nationwide delivery on eligible orders unless otherwise stated on the product page or during checkout.

Order Processing

Orders are processed after successful payment confirmation.

Orders placed over weekends or South African public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive tracking information where available so you can follow its progress.

Delivery Times

3-7 business days nationwide

Tracking Your Order

Where tracking is available, your tracking details will be sent once your order has been dispatched.

Please allow some time after receiving your tracking information for the courier's system to update.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • Street address
  • Suburb
  • City or town
  • Province
  • Postal code
  • Contact number

If you notice an error after placing your order, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

HOUSELEY cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied at checkout.

Missed or Failed Deliveries

If a courier is unable to complete delivery, they may attempt to contact you or arrange another delivery attempt.

Orders returned to us because of repeated unsuccessful delivery attempts, an incorrect address or failure to receive the parcel may require an additional delivery charge before being resent.

Delayed Orders

Most orders arrive within the expected delivery period, but occasional delays can occur due to courier disruptions, severe weather, high-volume periods, remote delivery locations or other circumstances outside our direct control.

If your order appears to be significantly delayed, contact HOUSELEY and we will assist with investigating the shipment.

Lost Orders

If tracking indicates that your parcel may have been lost in transit, contact us so that we can investigate the shipment with the courier.

Where a parcel is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our store policies.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery.

Keep the original packaging and provide clear photographs of:

  • The external packaging
  • The damaged item
  • Any visible shipping damage

This information helps us investigate the issue and determine the appropriate resolution.

Separate Shipments

If an order contains multiple products, they may occasionally be dispatched separately. If this occurs, you may receive more than one parcel or tracking number.

Changes to This Policy

HOUSELEY may update this Shipping Policy from time to time to reflect changes to our delivery services, courier partners or business operations.

The most recent version will always be available on our website.

Questions About Your Delivery?

If you have any questions about an existing order or delivery, please contact HOUSELEY through our website and include your order number so we can assist you as efficiently as possible.

HOUSELEY
Premium equipment for better modern living.